FAQ

Snuffle Time refers to the fun activity that involves prolonged snuffling (when animals repeatedly make sniffing noises).

Our aim is to encourage and reward snuffling, which is an excellent form of stimulation for your pets.

Similar to chewing on a toy or bone, snuffling is another healthy and effective form of exertion.

Introduce your pets to Snuffle Time and witness the results for yourself!

As we all know, dogs and many other pets explore the world through their noses - it's their primary sense.

Studies have shown that snuffling (foraging) is directly related to steadying heart rates - evidently triggering a sensation of relief.

Our team believes that 10 minutes of Snuffle Time can be similar to a 60 minute walk, in terms of physical and brain stimulation.

Unlike walks, dogs are totally on their own during Snuffle Time. They are left to figure out the challenge and locate their rewards by themselves. This is more challenging for their brains than a guided or familiar walking route, despite requiring less physical exertion.

Snuffle Time promotes balanced pet behavior through a fun, engaging and rewarding activity. Enrich your pet's life today!

Disclaimer:

We do not undervalue the importance of exercise. Snuffling is an effective form of exertion in itself, but it should not replace your pet's exercise routine.

Instructions

1. We recommend guiding your pet during their first snuffle. All pets approach new items with curiosity - although some may take to it immediately, some may benefit with extra help.
   
   
2. Scatter some of their favourite treats into the product and lead them to it. Their noses will tell them something tasty lies within, so they should automatically begin to snuffle!
   
   
3. Praise them vocally (or with touch) each time they find a treat. Stop them if they become too excited and lose focus - this is key to maximising the benefits of Snuffle Time long-term. 
   
   
4. If they begin playing with the product itself (or chewing it) after the treats are gone, remove the product from their reach so they learn that the objective is to snuffle.
   
   
5. As your pet becomes more familiar with the product and can adopt a calm and conducted approach, you may begin making Snuffle Time more challenging. Bury the treats deep within, switch up the shapes (if applicable) and even add an entire meal to the product. This will encourage slower eating, and make mealtime fun!
   
   
6. Once pets are comfortable with the product and activity, they may be left alone with the product and enjoy some independent Snuffle Time!

Our customers have the option to enjoy Free tracked shipping to anywhere in the world. Priority or Express options are also available at checkout (chargeable). Estimated delivery times are not set in stone, and will vary depending on location as well as the chosen shipping method.

Orders are typically processed the next business day and tracking numbers are provided via email.

If you have any questions regarding your order, please contract us at support@snuffletime.com

For all returns, you will be responsible for paying for your own shipping costs. We strongly advise you to use registered mail.

Please contact us at support@snuffletime.com for the return address.

Covid-19 Statement:

Due to the ongoing pandemic, shipping routes have been affected all over the world. Just like everyone else, we are facing slower delivery times due to reasons beyond our control. Please be patient - we will do whatever we can to ensure your shipment reaches you as soon as possible. Kindly contact us if you have any questions or concerns and we will assist you to the best of our abilities. Thank you and stay safe!

We offer conditional Buyer Protection with our 60 day money back guarantee and also accept exchanges.

Kindly notify us of your intention to return the item(s) for an exchange or refund via email (support@snuffletime.com), and we will provide the steps for you to follow.

Please note that the item must be in good condition and we do not cover shipping fees for returns.

We will happily replace items if they are defective or damaged when received. If this happens to you, we are very sorry, please let us know as soon as possible so we can investigate the issue.

If you are seeking a return/exchange, you may contact us via email at support@snuffletime.com - please note we do not cover shipping fees for a return/exchange.

If you are unhappy with your item, you are eligible for a refund through our 60 day money back guarantee. Please request for your refund via email at support@snuffletime.com

Upon receiving your returned item, we will inspect it and grant the refund as long as the item is in good condition.

All refunds are processed as soon as possible and you will be credited via your original payment method.

Please note we do not cover shipping fees for returns.

If you are waiting to waiting to receive your refund after we have provided you with confirmation, please check with your bank before contacting us again. Refunds can take several days/weeks to process.

If there is a hold-up due to a specific reason, we will communicate with you directly to ensure you receive it as soon as possible.